Collabera Australia | Digital Engineering and Talent Orchestration

Customer Service Associate

10 Months 6 Months Experience : in Melbourne
  • Post Date: September 11, 2021
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Job Description

Job Description:
Basic Requirements:
• Minimum 6 months of experience in customer service OR any another similar domain
• Computer literacy and navigational skills using multiple systems
• Ability to work in fast paced, high pressured environment preferred
• Strong communication skills, demonstrated through active listening and ability to convey and explain information
coherently and confidently in both written and verbal communication

Roles & Responsibilities:
• Lodge new insurance claims for our customers and intermediaries
• Negotiate and obtain collection of customer excess including appropriate education of payment options
• Respond to and manage customer, supplier and repairer and third-party enquiries on existing claims via customer
channel of choice with a focus on cost management and progressing and finalising the claim
• Elevate the customer experience through setting clear expectations of the claim process and effectively
communicating how the claim will be managed
• Ensure information provided to the customer is clear, complete and accurate based on sound knowledge and
understanding of claim policies, processes and their intent
• Ensure claim review is completed on each claim touch; liaise with suppliers and repairers to ensure timely
replacement and/or repair experience for our customers and claim is progressed efficiently, actively contributing
to overall reduction of customer life of claim and effective financial management
• Demonstrate responsibility for own personal development and professional learning goals and actively participate
in performance review process in conjunction with direct Leader

Required Skill Sets: – Customer Service

Min Experience in years: – 6 Months

Min Experience in years: – 10 Months

Recruiters Name (Full Name): – Satyapal Chauhan

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